Our payment provider, Shopify Payments, offers customized payment methods based on the country. You can see the available payment options at checkout. If you can't find the information you're looking for, feel free to contact us at support@theequemist.com.

We aim to ensure all our customers receive their orders as quickly as possible and are committed to providing fast delivery. However, delivery times may vary depending on the chosen shipping method and delivery address. You will receive an estimated delivery timeframe during checkout. If you have any further questions, feel free to contact us.

Our products are true to size, but you can also check the size guide available under each product. Additionally, you can visit our How to Measure guide to learn how to measure your horse and determine the correct size to order.

You can easily see the countries we ship to during checkout. If you have any questions or can't find the information you're looking for, feel free to contact us at support@theequemist.com.

Yes, we offer free shipping on orders over 1000 SEK.

If you would like to exchange a product for another, please contact our customer service at support@theequemist.com, and we will assist you further. You can also find more information about the return process here.

When returning a product, it's important that we receive it in its original, unused condition. Please ensure the item is well-packed and returned in the same condition as when it was delivered to you. Use the original protective packaging, such as dust bags or similar, to return your product as you received it.

We aim to process your refund as soon as possible after we have received and inspected your items. You can expect your return to be processed within 14 days from the date we receive the items. Please note that it may take a few additional days for the refund to appear in your account, depending on your bank or payment service provider. The refund will be made using the same payment method as was used for the original purchase. If you have any questions regarding the refund, feel free to contact us at support@theequemist.com.